At Lydden Surgery, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This privacy policy explains how we collect, use, share, and protect the personal data we receive from patients. By accessing and using our website, you consent to the practices described in this policy.
We may collect various types of personal information from patients, including but not limited to names, contact details, medical history, and relevant healthcare information necessary for providing quality medical services.
Patient information is collected to enable us to provide medical services, schedule appointments, issue prescriptions, maintain accurate records for continuity of care, and ensure efficient practice administration.
The collection and processing of patient data are based on fulfilling our contractual obligations, legal requirements, legitimate interests, and obtaining patient consent when necessary.
Patient information may be collected through online forms, in-person consultations, telephone conversations, or other relevant means necessary for providing medical services.
Patient data is used within our GP practice to facilitate the delivery of healthcare services. We may share patient information with healthcare professionals involved in patient care, for referral purposes, or for administrative and billing purposes. We do not sell or share patient data with third parties for marketing purposes without explicit consent.
We have implemented appropriate security measures to safeguard patient information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure storage systems, restricted access controls, and regular data backups.
Patient data will be retained for the necessary duration as required by applicable laws and regulations. We will securely dispose of personal information when it is no longer needed.
Patients have the right to access, correct, restrict processing, and request the deletion of their personal information held by us. Requests related to these rights can be made by contacting us using the details provided below.
Our website may use cookies and similar technologies to enhance user experience and gather information about website usage. By using our website, you consent to the use of cookies. You can manage your cookie settings through your browser preferences.
Our website may contain links to external websites. Please note that this privacy policy applies only to our GP practice’s website. We encourage you to review the privacy policies of linked sites before providing any personal information.
We may update this privacy policy periodically to reflect changes in our data practices. We encourage patients to review the latest version on our website.
If you have any questions, concerns, or requests regarding the privacy of your personal information, please contact us at:
Telephone: 01304 832160
